Products & Ingredients
1. What makes your shea butter different from others on the market?
Our shea butter is pure, unrefined, and sourced directly from trusted women’s cooperatives. It’s blended with natural carrier oils and essential oils for maximum skin nourishment.
2. Are your products 100% natural?
Yes — we only use natural butters, cold-pressed carrier oils, and therapeutic-grade essential oils. No artificial fragrances, parabens, sulfates, or harsh chemicals.
3. Do your products contain preservatives?
No synthetic preservatives. Our Vitamin E oil naturally helps extend shelf life.
4. Do your products lighten the skin?
No. They do not bleach or alter your natural skin tone. Instead, they nourish, even out tone, and restore your skin’s glow.
5. Why do some people break out when using shea butter?
Pure shea butter can feel heavy on oily or acne-prone skin. Our blends balance shea with lightweight oils (like grapeseed, jojoba, or rosehip) to reduce breakouts and absorb faster.
6. Are your products safe for sensitive skin?
Yes. We also have options like Haven (gentle blend) designed especially for sensitive skin. Always patch-test first.
7. Do you test on animals?
Never. Our products are cruelty-free.
8. Do you have vegan-friendly options?
Yes — all our products are 100% plant-based, no animal-derived ingredients.
Usage & Benefits
9. Can I use your products on my face?
Yes. They are gentle and non-toxic. For sensitive/acne-prone skin, do a patch test first.
10. Can I use your products on my hair?
Absolutely! Shea butter and oils like coconut and jojoba soften hair, reduce breakage, and lock in moisture.
11. Can kids and babies use these products?
Yes, our unscented shea butter is safe for kids and babies. For scented options, we recommend ages 3+ due to essential oils.
12. How long before I see results?
Most people notice softer skin immediately. For issues like dryness, scars, or stretch marks, consistent use for 4–6 weeks brings visible improvements.
13. Do your products help with eczema or stretch marks?
Many customers use shea butter for eczema, stretch marks, and dry patches. While we don’t make medical claims, our blends are known to soothe and deeply moisturize.
Orders, Packaging & Sustainability
14. How long do your products last (shelf life)?
Best used within 6–12 months after opening.
15. My butter melted in the heat, is it spoiled?
Not at all! Shea butter can soften or melt in warm weather but will firm up again when cooled. This doesn’t affect quality.
16. Do you offer refills?
Yes! Return your jar for a discount on your next purchase — part of our mission to reduce waste.
17. Is your packaging eco-friendly?
Yes, we use recyclable jars and labels. Our refill program also helps reduce plastic waste.
18. Can I recycle the jars myself?
Yes, simply wash and reuse them. Many customers repurpose our jars for home storage.
Orders & Delivery
19. Where can I buy your products?
From our website, and at pop-up events.
20. Do you deliver nationwide?
Yes, we deliver across Ghana. We also ship internationally — fees vary by location.
21. How long does delivery take?
Usually 2–5 working days within Ghana, and 7–14 working days for international orders.
22. What payment methods do you accept?
We accept mobile money, bank transfers, and card payments (Visa/Mastercard).
23. What if I receive a damaged or wrong item?
Please contact us within 48 hours with your order number and photos. We’ll arrange a replacement or refund.
Numa Organics 