At Numa Organics, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights as a customer or visitor. By using our website, placing an order, or interacting with us on any platform, you agree to the practices described here.
1. Who we are
Numa Organics is a Ghanaian natural skincare brand based in Accra, Ghana. We create handcrafted skincare products using natural ingredients. We are the data controller for personal information collected through our website and ordering channels.
For any privacy-related concerns, contact us at: info@numaorganics.com
2. What information we collect
We collect information you provide directly to us, and some information automatically when you use our services.
- Identity & contact: Your name, email address, phone number, and delivery address when you place an order or sign up for updates.
- Order & payment: Products ordered, order history, and payment confirmation details. We do not store your card details — payments are processed securely by Paystack.
- Delivery information: Your delivery address and location details shared with our logistics partner (Uber Direct) to fulfil your order.
- Communications: Messages you send us via email, WhatsApp, social media, or contact forms.
- Usage data: Pages visited, time spent on site, device type, and browser — collected automatically via cookies and analytics tools.
3. How we use your information
We use your personal information to:
- Process and fulfil your orders, including arranging courier delivery
- Send you order confirmations, delivery updates, and receipts
- Respond to your questions and customer service requests
- Send you product news, offers, and updates (only if you have opted in)
- Improve our website, products, and customer experience
- Meet legal and regulatory obligations applicable in Ghana
We will never sell your personal data to third parties or use it for purposes unrelated to your relationship with Numa Organics.
4. Who we share your information with
We only share your information with trusted third parties who help us run our business:
- Paystack: Our payment processor. Your payment information is handled securely by Paystack under their own privacy policy.
- Uber Direct: Our delivery partner. We share your name, phone number, and delivery address with Uber to dispatch and track your order.
- Email & communication tools: Platforms we use to send order confirmations or marketing emails (e.g., Mailchimp, MailerLite).
- Analytics tools: Services like Google Analytics that help us understand how our website is used. These tools collect data in anonymised form.
All third parties we work with are required to handle your data securely and only for the purposes we specify.
5. Cookies
Our website uses cookies — small text files stored on your device — to help it work properly and to understand how visitors use it. We use:
- Essential cookies: Needed for the site to function (e.g., keeping items in your cart).
- Analytics cookies: Help us see which pages are popular and how people navigate the site.
- Marketing cookies: Used to show you relevant ads if you have opted in (e.g., via Facebook Pixel).
You can adjust cookie preferences in your browser settings at any time. Disabling certain cookies may affect how some parts of the site work.
6. How long we keep your data
- Order records: Retained for up to 7 years for accounting and legal purposes.
- Marketing data: Kept until you unsubscribe or ask us to remove you.
- Customer service records: Kept for 2 years after your last interaction.
When data is no longer needed, we delete or anonymise it securely.
7. How we protect your data
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. These include secure payment processing via Paystack, encrypted data transmission (HTTPS), and limiting access to your data to staff who need it to do their jobs.
No system is 100% secure. If you have concerns about the safety of your data, please contact us directly.
8. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your data, where we are not legally required to keep it
- Opt out of marketing communications at any time
- Object to how we use your data in certain circumstances
To exercise any of these rights, send an email to info@numaorganics.com with the subject line “Privacy Request.” We will respond within 14 business days.
9. Third-party links
Our website or social media pages may contain links to other websites. Once you leave our platforms, this privacy policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit.
10. Changes to this policy
We may update this privacy policy from time to time. For significant changes, we will notify you by email or a notice on our website. We encourage you to review this policy periodically.
Numa Organics 